The rules for using this website and the client portal

1. Agreeing to these terms

By using the website or the portal you agree to these terms and to the privacy policy. If you are using them for a business, facility, squad, or department, you confirm that you are allowed to act for it. If you do not agree, do not use the site; email us instead.

2. Not an emergency service

Safety City Compliance keeps compliance calendars and site files, coordinates permits and service, and relays alarm and fault notifications to the people a client has listed. We are not a central-station monitoring company (the company that receives your alarm panel's signals around the clock and calls the fire department), a fire department, or an emergency medical service. The status page reports whether our software is working; a green banner does not mean a building is safe. Notifications can be delayed or fail because of carriers, providers, or your own devices, and you should never rely on them as the only way you learn about an alarm.

3. Prices, quotes and payments

The public website shows no prices. A walkthrough request, a service request, or the intake form does not create a contract, start billing, or obligate either of us. The service agreement, with the one written price sheet, is reviewed and signed at the free walkthrough. Once you are a client, three things can be done online. First, you can approve and sign a quote on its private link or in the portal. That approves the line items you checked, at the amounts shown, and asks us to schedule that work. Second, you can pay an invoice on its private link or in the portal. Third, you can countersign a service report to record that you received and reviewed it. Countersigning is not an approval of any work. Each of those pages says what the action does before you take it. Everything else on this site that describes how the service works (twelve-month term, no auto-renewal, found work quoted first, records belong to the client) is a description of what the agreement will say, not the agreement itself.

4. Your information must be accurate

The intake, the report form, and the portal build a site file that we, the fire official, or a surveyor may rely on. You agree to three things. First, what you enter is accurate and complete to the best of your knowledge. Second, you will correct it when it changes. Third, the people you list as contacts have agreed to be contacted by the channels you choose for them. Counts and descriptions from the intake are confirmed at the walkthrough; until then they are your statements, not our findings. Do not enter someone else's information without their permission.

5. Private links: anyone with the link can use it

Some pages are reached by a private link rather than a sign-in: the per-site status page and calendar feed, the site's compliance record page, order-tracking pages, alert-acknowledge links, intake resume links, and the links in quote, service-report and invoice emails. Anyone who has one of these links can see, and in some cases act on, what it points to, for example acknowledge an alert, update a draft intake, approve and sign a quote, countersign a service report, or pay an invoice. You agree to keep them private, to share them only with people who should have them, and to tell us right away if one is exposed so we can rotate it. We are not responsible for what someone does with a link you gave them or left where it could be found.

6. Signing in to the portal

Customer sign-in uses a one-time code sent to your email; there is no password to choose. You are responsible for the email account that receives the codes and for anyone you let use it. Tell us if you lose control of that email. We may suspend access that we believe is being misused, and we will tell the client when we do.

7. Acceptable use

You agree not to:

• submit false alarm reports, false service requests, or intakes for a business you are not allowed to act for;
• guess, scrape, or probe order numbers, site links, acknowledge links, or the alarm webhook, or try to get around rate limits or access controls;
• send anything unlawful, abusive, or harmful through the forms, or use them to send messages to people who have not agreed to receive them;
• interfere with the service, overload it, introduce malicious code, or copy the site or portal to pass off as your own;
• use the site to compete with us by harvesting client information.

Ordinary use is fine: reading the pages, submitting your own requests and intake, subscribing to your own calendar feed, and using the portal for your own sites.

8. What is ours and what is yours

The website, portal, text, and design are ours. You may read, print, and share pages for their intended purpose. The records in your site file, the reports we write for you, and the photographs we take at your sites are yours to keep and export, as the privacy policy and the service agreement say. You give us the right to store and use what you enter in order to provide the service.

9. Disclaimers: what we do not promise

• The authority having jurisdiction has the final say. Code citations, due dates, and checklists on this site and in the portal are our reading of the applicable standards (for example NFPA 10, 72, 96, 99, 101 and 1989, N.J.A.C. 5:70, 21 CFR Part 213, 49 CFR 180). The fire official, the state, the federal agency, or the surveyor decides what applies to your site, and their determination controls.
• Not legal or medical advice. Information here is general. It is not legal advice or medical advice, and it does not create an attorney-client or any other professional relationship. Talk to your attorney and your medical director for those questions.
• Licensing status is as stated. Our NJ Division of Fire Safety portable fire extinguisher contractor permit has been applied for and is pending; until it issues, extinguisher service is coordinated through a permitted contractor. Every service on the site is labeled with its real status.
• The site is provided as is. We work to keep it accurate and available, but we do not promise it will be error-free or always up. Third-party carriers, email providers, hosting, and browser push services are outside our control.

10. Limitation of liability

[Attorney to draft.] Placeholder: to the extent New Jersey law allows, Safety City Compliance LLC is not liable for indirect, incidental, or consequential damages arising from use of the website or portal, including delayed or undelivered notifications, and its total liability for claims relating to the website or portal is limited to [amount or formula to be set by counsel]. Nothing here limits liability that cannot be limited by law, and nothing here changes the liability terms of a signed service agreement, which control between a client and Safety City for the service itself.

11. Your responsibility to us

[Attorney to review.] If your false statements, misuse of a private link, or violation of these terms causes a claim against us, you agree to cover the reasonable costs that result.

12. New Jersey law and courts

These terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. Any dispute about the website or portal that cannot be resolved by talking to us first will be brought in the state or federal courts located in Bergen County, New Jersey, and you agree to their jurisdiction. [Attorney: confirm venue clause and whether an informal-resolution or arbitration step is wanted.]

13. Changes to these terms

We may update these terms. The date at the top changes when we do, and current clients are told by email about changes that matter. Using the site after a change means you accept the new terms.

14. Contact

Safety City Compliance LLC · Bergen County, New Jersey
safetycitycompliance@gmail.com

See also the privacy policy.